BUSINESS DEVELOPMENT SPECIALIST

We are currently seeking to recruit a Customer Services Manager, to act as focal point for the customers, aircraft maintenance centers and current prospects in Europe and Asia to ensure customer satisfaction and sales. This position will be based in Europe, preferably Portugal in the Lisbon area. Other European countries where we have a local office can be considered, depending on the preferences and needs of the future hire. The contract will be according local hiring policy and salary, no assignment. 

This person will be responsible to develop services & support solutions (material and logistics, maintenance, modifications and technical services, training, and flight operations) to meet customer needs. This person will work hand to hand with Customer Support Manager on the sales campaigns, presenting our services portfolio, providing quotations and commercial proposals to our customers in EMEA.

Considering each customer needs and local requirements, as well as public hiring processes, the Business Development Specialist will be responsible to generate commercial proposals that meet those requirements, interfacing internally at Embraer with Operations, Finances, Legal and others to negotiate the solutions and develop solution, quotation and prices.

• Develop commercial proposals for our current and prospective customers, covering our integrated support portfolio (Materials, Logistical, Maintenance, Technical Solutions, Training and Flight Operations), with customized solutions to meet customer’s needs;

• Participate on public bids and contract negotiations;

• Organize and conduct presentations related to our portfolio of products, services and capabilities to current and prospective customers and effectively communicate the value proposition through proposals and presentations.

• Business management or engineering degree or equivalent + 4 years of experience in the customer support or aviation industry (maintenance, engineering);

• Fluent English, both written and spoken, is a must. Portuguese, French and other languages would be an advantage;

• Superior communication skills, both written and spoken, and ability to successfully liaise at all levels of the organization as well as with external parties;

• Ability to discuss and integrate technical and commercial into a value proposition. Knowledge of aviation and ideally some knowledge of Embraer products and their components is desired;

• Knowledge of public hiring processes, legal, defense industry, finance and marketing is also desired;

• Able to work in a dynamic, deadline driven environment with many complexities;

• Flexibility, a sense of urgency and customer support orientation are key character attributes to be successful;

• Process oriented and driven to the continuous improvement of the activities. Analytical and detail oriented. Able to coordinate complex projects with global stakeholders;

• Available and willing to travel regularly at short notice, conduct international missions and considers working overseas an alternative for future career growth.

Somos uma das maiores empresas aeroespaciais do mundo graças à dedicação de pessoas que possuem uma paixão genuína por superar o impossível. Foi assim desde o início e seguimos norteados pelo desejo de encontrar pessoas que vivem pelo desafio.

Nascemos do sonho de transformar o Brasil em um país com a mais alta tecnologia. Quando tudo parecia impossível, sonhamos alto e nossos profissionais fizeram a companhia alcançar novas altitudes. Não há outra maneira de descrever o que nos impulsiona: Desafiar, Criar e Superar.

O nosso sonho continua e acreditamos que todo mundo tem potencial para fazer a diferença. Por isso, cada vez mais, buscamos construir times diversos, que sejam representativos e valorizem a história e as singularidades de todas as pessoas, para que elas possam viver os seus sonhos junto com a gente.

Aqui, todos têm oportunidade para crescer, se desenvolver e voar alto. Estamos atentos às etapas da vida profissional e aos diferentes momentos de carreira de todas as pessoas, oferecendo programas educacionais e projetos especiais. Além disso, temos frequente oportunidade de integração cultural em âmbito global e desenvolvimento pessoal para a evolução de carreira.

Conheça nossos programas e as vagas abertas no Brasil e no mundo. Todas as posições estão disponíveis para pessoas que desejam desafiar o impossível, independentemente de orientação afetivo-sexual, identidade de gênero, raça, etnia e idade, sejam elas pessoas com ou sem deficiência. Aqui o foco está na parceria para trabalharmos em busca dos resultados como um só time, no desenvolvimento das pessoas com conversas abertas e honestas e na possibilidade de aprender a resolver problemas complexos de forma simples, sempre com paixão em fazer a diferença.

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